Frequently Asked Questions

What is ElevenStockFx?

ElevenStockFx is a premier cloud mining and cryptocurrency investment platform established in 2020. Our mission is to democratize access to digital assets by providing powerful, reliable, and user-friendly mining solutions. We partner with leading technology manufacturers to offer significant computational power for mining a variety of cryptocurrencies, including Bitcoin, Litecoin, and Ethereum.

How do I start investing?

Getting started is simple. Follow these four steps:

  1. Register: Create a free account on our platform.
  2. Deposit: Add funds using one of our secure payment methods.
  3. Choose a Plan: Select a mining contract that aligns with your goals.
  4. Start Earning: Receive daily mining outputs directly to your account.

What payment methods do you accept?

We offer a wide range of secure deposit methods, including Bank Wire Transfers, credit/debit card payments, major cryptocurrencies (like BTC, ETH, USDT), PayPal, and Gift Cards.

What is the withdrawal process?

You can request a withdrawal at any time from your account dashboard. We will never ask you to pay a fee to access your funds. Requests are typically processed within 30 minutes to 24 hours. For the fastest processing times, we recommend using cryptocurrency or bank withdrawal options.

Do you offer loans?

Yes, we provide flexible loan services to help you access capital without liquidating your investments. We offer Personal Loans, Investment Loans, and Crypto-Collateralized Loans to suit various financial needs.

How can I apply for a loan?

You can start the application process by clicking the "GET A LOAN" button in the main navigation menu. The process is simple: choose your loan type, agree to the terms, and fill out the secure online application form.

Are there any upfront fees for loans?

Yes, an upfront Insurance fee of 5% of the total loan amount is required before disbursement. This fee covers processing, administrative costs, and insurance for the collateral-free loan. Please review the Loan Terms & Conditions for full details.

Can I withdraw my initial deposit?

Yes, our platform is designed with flexibility in mind. You can request to cancel an active investment plan and withdraw your available capital, subject to the terms and conditions of your specific contract.

What is KYC and why is it required?

KYC ("Know Your Customer") is a mandatory identity verification process required by global financial regulations. This helps us prevent fraud and ensure a secure, compliant investment environment for all users.

How will I know if my KYC verification is successful?

After you submit your documents, our team will review them. You will receive a confirmation email once your application is successful. If we are unable to verify your documentation, we will promptly email you with an explanation and may offer alternative verification options.

The security of your information and funds is our top priority. We employ advanced security measures, including SSL encryption, cold storage for digital assets, and two-factor authentication (2FA), to ensure our system has the highest level of protection.
If you experience registration failure, please ensure you use a unique email (we recommend Gmail for best compatibility) and a strong password with special characters. If you forget your password, please use the "Forgot Password" link on the login page to reset it securely.
If you do not receive a verification code within 60 seconds, please first check your email's spam or junk folder. If it is not there, you can click the "Resend" button to receive a new code.
Our Terms of Use form a legally binding agreement that protects both you and our company. It is crucial to read and understand these terms before investing to ensure our policies align with your needs and you are fully aware of your rights and responsibilities.
To ensure security and compliance, we enforce a strict policy of one account per person. If fraudulent activity related to multiple accounts is detected, the accounts in question will be permanently blocked and any deposited funds will be frozen.
Yes, we offer an exclusive debit card for eligible clients. To qualify, you must have a cumulative deposit of $29,000. This requirement is in place to safeguard against potential mismanagement and fraudulent activities.

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