Privacy Policy for ElevenStockFx.net
Last Updated: October 7, 2025
1. Introduction and Our Commitment
Welcome to ElevenStockFx.net ("ElevenStockFx", "we", "us", "our"). We provide a comprehensive platform for cryptocurrency cloud mining, trading, and investment services (the "Services"). Our commitment to you, our valued user ("you", "your"), extends beyond financial returns; it is rooted in a profound respect for your privacy and the security of your personal information.
This Privacy Policy explains in detail how we collect, use, process, share, and protect your Personal Data when you access our website, create an account, or use any of our Services. By entrusting us with your information, you allow us to provide you with a secure, seamless, and personalized investment experience. We urge you to read this policy carefully to understand our practices and your rights regarding your data.
This policy is designed to comply with major international data protection regulations, including the General Data Protection Regulation (GDPR).
2. Information We Collect
To operate our platform effectively and comply with global financial regulations, we collect several types of information. This data is crucial for account creation, identity verification, transaction processing, and platform security.
2.1. Information You Provide Directly to Us
- Account Registration Data: When you create an account, we collect essential information, including your full legal name, email address, a secure password, phone number, and country of residence.
- Identity Verification Data (KYC/AML): To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) laws, we are legally required to verify your identity. This involves collecting:
- A copy of a government-issued photo ID (e.g., Passport, Driver’s License, National ID Card).
- Proof of address (e.g., a recent utility bill or bank statement).
- A photograph or "selfie" of you holding your ID document.
- In some cases, information regarding your source of funds or wealth.
- Financial Information: To facilitate deposits, investments, and withdrawals, we collect financial data such as your bank account details, credit/debit card information (processed via secure third-party payment gateways), cryptocurrency wallet addresses, and a full history of your transactions and investment activities on our platform.
- Communications Data: When you contact our customer support team, participate in a survey, or otherwise communicate with us, we collect the content of those communications, including emails, chat logs, and any feedback you provide.
2.2. Information We Collect Automatically
- Device and Usage Data: As you interact with our platform, we automatically collect technical information about your device and browsing activity. This includes your IP address, browser type and version, device type, operating system, unique device identifiers, the pages you visit on our site, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to monitor activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. This helps us enhance your experience by remembering your preferences, securing your account, and analyzing our platform's performance. (See Section 8 for more details).
3. How and Why We Use Your Information
We process your Personal Data for specific, legitimate purposes connected to the operation of our investment platform. Our primary uses of your data include:
- To Provide and Maintain Our Services: To create and manage your account, execute your investment instructions, process deposits and withdrawals, and deliver all core features of the ElevenStockFx.net platform.
- To Comply with Legal and Regulatory Obligations: This is a critical function. We use your identity and financial data to conduct mandatory KYC checks, prevent money laundering, combat terrorist financing, detect fraud, and report to regulatory authorities as required by law.
- To Secure Our Platform and Your Account: We analyze device and usage data to monitor for suspicious activity, prevent unauthorized access, and protect the integrity of our platform and the assets of our users.
- To Communicate With You: To send you important administrative information, such as updates to our terms or policies, security alerts, transaction confirmations, and responses to your support inquiries.
- For Customer Support: To investigate and resolve any issues, questions, or disputes you may have when using our Services.
- For Marketing and Promotions (With Your Consent): To inform you about new products, services, investment opportunities, and promotions that may be of interest to you. You can opt-out of these communications at any time by following the "unsubscribe" link in our emails or by adjusting your account settings.
- For Research and Development: To analyze usage patterns, understand user needs, and improve the functionality, performance, and user experience of our platform. This data is often aggregated and anonymized.
4. Legal Basis for Processing Your Data
Under GDPR, we rely on the following legal bases to process your Personal Data:
- Contractual Necessity: Much of our data processing is necessary to fulfill our contractual obligations to you as outlined in our Terms of Service.
- Legal Obligation: We process extensive identity and financial data to comply with our legal obligations under financial and anti-money laundering laws.
- Legitimate Interests: We process data for our legitimate interests, such as securing our platform, preventing fraud, and improving our Services, provided these interests do not override your fundamental rights and freedoms.
- Consent: For marketing communications and certain types of cookies, we will rely on your explicit consent. You have the right to withdraw this consent at any time.
5. Information Sharing and Disclosure
We do not sell your Personal Data. We only share your information with trusted third parties under specific circumstances:
- With Service Providers: We partner with third-party companies for functions like payment processing, identity verification (KYC/AML services), cloud hosting (e.g., AWS, Google Cloud), data analytics, and customer support infrastructure. These providers are contractually bound to protect your data and may only use it to perform the services we have engaged them for.
- With Regulatory and Law Enforcement Authorities: We may disclose your information to law enforcement, government officials, or other third parties if we are compelled to do so by a subpoena, court order, or similar legal procedure, or if we believe in good faith that the disclosure is necessary to prevent physical harm, financial loss, or to report suspected illegal activity.
- In Connection with a Business Transfer: If ElevenStockFx.net is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.
6. Data Security
We take the security of your data extremely seriously. We implement a robust combination of technical, administrative, and physical security measures designed to protect your Personal Data from unauthorized access, use, alteration, or disclosure. These measures include:
- Encryption: We use SSL/TLS encryption to protect data in transit. Sensitive data, like identity documents and financial information, is also encrypted at rest in our databases.
- Access Controls: Access to your Personal Data is strictly limited to authorized personnel who have a legitimate business need and are bound by confidentiality obligations.
- Regular Audits: We conduct regular security assessments and vulnerability scanning to identify and patch potential weaknesses in our systems.
Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. The retention period is determined by several factors:
- Account Status: We retain your data for as long as you have an active account with us.
- Legal Requirements: We are required by financial regulations to retain certain data, such as transaction records and identity verification documents, for a minimum period (often five years or more after the business relationship ends), even after you close your account.
- Dispute Resolution: We may retain information to resolve disputes, enforce our agreements, and protect our legal rights.
8. Cookies and Tracking Technologies
We use cookies to improve your experience on ElevenStockFx.net. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use:
- Essential Cookies: Necessary for the website to function, such as for logging in and maintaining session security.
- Performance Cookies: Help us analyze how our website is used, allowing us to improve its performance.
- Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
9. Your Data Protection Rights
You have specific rights concerning your Personal Data. Subject to legal limitations, these rights include:
- The right to access: You can request a copy of the Personal Data we hold about you.
- The right to rectification: You can request that we correct any inaccurate or incomplete data.
- The right to erasure ("right to be forgotten"): You can request that we delete your Personal Data. Please note that this right is not absolute and may be limited by our legal data retention obligations.
- The right to restrict processing: You can request that we limit the processing of your data under certain conditions.
- The right to data portability: You can request that we provide your data in a structured, machine-readable format.
- The right to object to processing: You can object to us processing your data for our legitimate interests.
To exercise any of these rights, please contact us using the details below.
10. Children's Privacy
Our Services are not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please do not hesitate to contact our Data Protection Officer at:
Email: support@elevenstockfx.net or privacy@elevenstockfx.net